Privacy Policy

Thank you for trusting and using Hung Duong Logistics services. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.

Last Updated: January 6, 2026

1. Information We Collect

To provide the best service, we may collect the following types of information:

• Contact Information: Full name, phone number, email address, pickup and delivery addresses
• Order Information: Shipping details, transaction history, package information
• Device Information: Device type, operating system, application version, unique device identifiers
• Location Information: GPS location data to optimize delivery routes and estimated arrival times (only when permission is granted)
• Usage Data: How you interact with our app, features accessed, and app performance data

2. How We Use Your Information

The information collected is used for the following purposes:

• Processing and managing shipping orders
• Contacting you to confirm pickup and delivery information
• Providing customer support and responding to inquiries
• Improving service quality and user experience
• Sending notifications about order status, promotional offers, and service updates (with your consent)
• Calculating shipping costs and optimizing delivery routes
• Complying with legal requirements and resolving disputes
• Preventing fraud and ensuring platform security

3. App Permissions Required

Our application requests the following permissions to function properly:

• Internet Access (REQUIRED): To synchronize order information, update delivery status in real-time, and communicate with our servers
• Phone Call Permission (REQUIRED): To enable quick contact with customer support and delivery personnel directly from the app
• Network State Access (REQUIRED): To detect internet connectivity and ensure proper app functionality
• Location Access (OPTIONAL): To determine pickup/delivery points, calculate shipping costs, and track deliveries. You can deny this permission and manually enter addresses instead

These permissions are essential for providing our logistics services. We do not access any information beyond what is necessary for the stated purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include:

• Encryption of data in transit using industry-standard protocols (SSL/TLS)
• Secure storage of sensitive information with access controls
• Regular security assessments and updates
• Limited employee access to personal data on a need-to-know basis

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. Your information may be shared only in the following circumstances:

• Service Providers: With trusted logistics partners and carriers to fulfill delivery services
• Legal Obligations: When required by law enforcement or legal authorities with proper jurisdiction
• Business Transfers: In connection with any merger, acquisition, or sale of company assets (users will be notified)
• With Your Consent: Any other disclosure will only occur with your explicit permission

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to view your personal information we hold
• Correction: Request correction or update of inaccurate information
• Deletion: Request deletion of your personal information (except where required for legal obligations)
• Data Portability: Request a copy of your data in a structured, commonly used format
• Withdraw Consent: Withdraw consent for data processing activities at any time
• Opt-out: Unsubscribe from marketing communications while continuing to use our services

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Retained while your account is active
• Transaction records: Retained for 5 years for accounting and legal compliance purposes
• Customer support communications: Retained for 2 years

When information is no longer needed, it will be securely deleted or anonymized in accordance with data protection regulations.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.

9. International Data Transfers

Your information is processed and stored in Vietnam. We ensure that any international transfer of data complies with applicable data protection laws and regulations. By using our services, you consent to the transfer of information to Vietnam.

10. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party services you access through our app.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

• Posting the updated policy within the app
• Updating the "Last Updated" date at the top of this policy
• Sending an in-app notification or email for significant changes

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Compliance

This Privacy Policy complies with Vietnamese data protection regulations, including the Law on Cybersecurity (2018) and relevant decrees on personal data protection. We are committed to protecting your privacy rights in accordance with applicable laws.